Business FAQ

I am thinking of starting up a small business. What do I need to do?

Business.gov.au is an online government resource for the Australian business community. The website offers simple and convenient access to all of the government information, forms and services you need. It's a whole-of-government service providing essential information on planning, starting and growing your business.

What registration and licences do I require to start a business?

Please visit Registrations and Licences for more information on the legal requirements to operate a business.

I'm thinking of starting a business, what approvals do I need from Council?

An approval in the form of a development consent from Council may be required depending upon the nature and extent of the works proposed.

It is recommended that you discuss any proposal with Council's Duty Planner to clarify the type of approval required.

The Duty Planner can be contacted on 1300 36 2170 or visiting the Customer Service Centre, Ground Floor 33 Moore Street Liverpool, between 8:30am and 2:00pm Monday to Friday.

Click here for more information on the development and building process.

Do I need to tell Council if I am operating a business from home?

Yes. Before commencing a business from home it is necessary to speak to Council to check that the area is zoned for that type of business and whether development consent is required. It is also necessary to make sure you comply with some of the regulatory requirements such as health issues – particularly in food preparation and distribution, and environmental protection regulations regarding air & water pollution and noise control.

Should consent be required, a development application can be submitted to Council. The application should include detailed plans of the internal layout of the premises. The cost of the application is based on anticipated value of the building work involved. For more information please visit When is a Development Application required?

Click here for a fact sheet on Home Based Uses.

To notify Council of your home business please email business@liverpool.nsw,gov.au

How can I find out what land is available to start up a particular business in the Liverpool City Council area?

For all information pertaining to the availability of land and established premises contact Liverpool City Council's Economic Development Unit via business@liverpool.nsw.gov.au and we can refer you to local real estate agencies that can assist with finding a suitable site.

I'm thinking of buying an existing food business. How can I be sure there are no outstanding matters that I need to know about?

It is recommended that any intending purchaser of a food business should ensure that there are no outstanding matters prior to signing a lease. A letter should be forwarded to Council by your solicitor or yourself seeking information from Council with regard to any outstanding matters relating to the premises. You should be aware that any work required to be carried out on the premises, if not completed by settlement date, will become the responsibility of the new proprietor.

Note also that the Food Act 2003 and Regulations hold the occupier (not the owner) responsible for both cleanliness and construction matters within the premises. If any of the construction is food related you are required to obtain a relevant certificate.

How can I connect my business to a local network?

Please visit Connect Your Business Locally to find local networking groups and services.

How do I subscribe to the quarterly Business Connect e-newsletter and be notified of any business related events?

Click here to subscribe for the Liverpool Business Connect E-Newsletter and to view previous editions.

Where can I find information about Liverpool?

Please visit About Liverpool and our Community for more information


Helpful Contacts for Small Business

Organisation:
LIVERPOOL CITY COUNCIL
LCC 

The community relies strongly on Council facilitating growth in the City of Liverpool's small business sector. For this reason providing small businesses with the information they need is seen as a key role for Council.

Council is committed to ensuring the needs of our business community are met. If your business is seeking to expand or relocate, please contact us as Council works closely with business groups and organisations servicing small business in our area.

Contact:business@liverpool.nsw.gov.au
  
Organisation:
LIVERPOOL CHAMBER OF COMMERCE AND INDUSTRY
Lchamber The City of Liverpool Chamber of Commerce and Industry is a network of local businesses whose goal is to further the interests of their business community.
Contact:
George Germanos
President
1300 242 623
  
Organisation:
BUSINESS CONNECT
 

The Western Sydney Business Centre with thanks to the NSW Government Business Connect Program provides a business advisory service for new and existing businesses across the South West Sydney Region as well as Western Sydney.

Typically an advisory session is dictated by the clients' current challenges in their business and the local advisors, Kerrie Elliott and David Waudby will listen to then assist with planning and strategy to move the business forward.

Contact:
Kerrie Elliott
Business Connect Advisor - South West Sydney Area
0490 293 269
  
Organisation:
SOUTH WEST SYDNEY BUSINESS ENTERPRISE CENTRES
BEC

The role for the Business Enterprise Centre (BEC) is to provide a one stop shop for local businesses and people wanting to establish a business. The BEC strives to provide support, advice, training, mentoring and networking opportunities that are affordable and accessible. There are a wide range of government and non-government services, support, training and grants available to assist businesses.

Unfortunately most businesses are not aware of the support available and often feel they need to succeed on their own. All three levels of Government, Federal, State and Local, recognise the huge role played in our economy of successful businesses and therefore have a vested interest in their success. The BEC's role is to facilitate access to these various services for local businesses.

Contact:reception@swsydneybec.com.au
  
Organisation:
AUSTRALIAN TAXATION OFFICE (ATO)
ato 

The Australian Taxation Office (ATO) has a wide range of useful information and services that it provides to small businesses. The ATO can help in every stage of your business, from business start-up through to normal day to day operations, expansion, or when you are winding down your business.

There are a wide range of activities you can do online such as applying for an ABN, lodging your Business Activity statement online, understanding Goods and Services Tax (GST) and Pay As You Go (PAYG), through to joining their Business Portal which allows you to do a wider range of activities online and obtain direct assistance

Contact:

 
Organisation:
NSW SMALL BUSINESS COMMISSIONER
 

Established in 2011 by the NSW Government, the Office of the NSW Small Business Commissioner aims to help small businesses operate professionally, efficiently and as successfully as they can. They contribute by:

  • Serving as a neutral party in mediation and dispute resolution between small businesses or between a small business and a larger one or between a small business and government.
  • Providing high quality advice and advisors with access to world class tools,
  • Speaking up for small businesses within government.

Contact:

We Assist Helpline: 1300 795 534
  
Organisation:
NSW DEPARTMENT OF INDUSTRY, SKILLS AND REGIONAL DEVELOPMENT
 

The NSW Department of Industry, Skills and Regional Development (known as the NSW Department of Industry) leads the state government's contribution to making NSW:

  • a fertile place to invest and to produce goods and services, and thereby
  • create jobs and opportunities for our citizens

They support all areas of economic activity where NSW has competitive strengths. They also have responsibilities for:

  • skill formation and development to match industry demand
  • partnering with stakeholders in stewardship and sustainable use of the state's natural resources; and
  • supporting economic growth in the regions.

They deliver a wide range of training and specialist advisory services; and help to secure efficient and dependable government decision-making that contributes to business confidence.

Contact:

NSW Department of Industry