Disability Inclusion and Access

Liverpool City Council's commitment to providing for the needs of people with a disability in our community is reflected in Council's Aged and Disability program.

This commitment is shown by:

  • Consulting with people with a disability and identifying needs in the Liverpool area with a view to resolution

  • Implementing actions from the Disability Inclusion Action Plan

  • Supporting local service providers and networks

For more information please click on the following highlighted links:

How to make your business more accessible

Are you  missing out on potential customers ?

In Australia around 19% of the population have a disability. Together with their friends, family and carers, the number of people affected by a disability is greater still, add to this, those with a temporary disability or medical condition and the number continues to rise  – and EVERY ONE  of them is a potential customer.

More than half of the people aged 55 and over have difficulties with mobility, sight and hearing. While they may not consider themselves has having a disability, easier access is a benefit for them.

There are also people who experience occasional mobility issues such as pushing a pram, helping an elderly person or toddler.

Providing good access  to your business will benefit:

  • People who are blind or partially sighted
  • People with learning or intellectual disabilities
  • People who are deaf or hearing-impaired
  • People with a physical disability who may use a wheelchair, walking frame or other mobility aid e.g. walking stick, crutches or mobility scooter
  • People with debilitating conditions such as arthritis

Good access will also benefit :

  • Parents or carers of young children, particularly those with strollers or prams
  • Older people
  • Delivery people
  • Shoppers with heavy bags
  • EVERY customer

Good access makes good business sense
As potential customers, each of these people will make choices about your business based on how easy it is to access. If you make an effort to provide clear corridors then people will appreciate the ease of shopping at your business If you train your staff to be respectful and non patronising, then people with a disability are more likely to become regular customers.

Improving access will also assist your business to meet your legal responsibilities In Australia, the law says that customers with disabilities should be able to access your goods and services just like any other customer. If a customer with a disability cannot get into your building or cannot access your goods and services, they could make a complaint of discrimination.

The improvements that  you do, don’t have to be extravagantly expensive. A combination of providing  easier entry and manoeuvrability and some staff training will go a long way to  making your business more attractive to many people.

the Missed Business Guide can be downloaded here

Liverpool Access Committee

There are a number of community representative positions available on the Liverpool Access Committee.  The committee is seeking a mix of individuals and representatives of the disability sector to join the committee and have their say. The Committee meets during the day once every quarter.

The Liverpool Access Committee was established primarily to provide advice to Council which effectively improves and alleviates access difficulties experienced by people with disabilities in Liverpool. The committee aims to achieve the following:

  1. Increase accessibility for people with a disability, including people with mobility issues and vision impairment, and their carers;
  2. Provide input into development applications;
  3. Provide advice to Council on matters relating to accessibility;
  4. Lobby and advocate on access issues.

For more information please feel free to contact Councils Community Development Worker - Aged & Disability on 9821 7759.

Disability Inclusion Action Plan (DIAP)

Liverpool City Council is committed to working towards eliminating discrimination against people with disabilities.

Council has developed a Disability Inclusion Action Plan (DIAP) as a significant step towards meeting its obligations to people with a disability, under the Disability Inclusion Act 2014 (NSW) and provisions of the NSW Local Government Act, 1993.

This plan was developed after consultation with people with disability, their families and carers and disability organisations in Liverpool as well as consultation with Council staff. The DIAP is available for download here.

An easy read version is also available for download here.

For more information, please contact Council's Community Development Worker - Aged and Disability on 9821 7759 or email sloank@liverpool.nsw.gov.au

Liverpool Mobility Map

Council has developed a mobility map for the Liverpool City Centre. The map highlights the locations of accessible parking, accessible toilets and other important facilities. The map uses symbol keys to indicate locations and individual access features.

To download a copy, please click on Liverpool Mobility Map.

Hard copies can be obtained by contacting the Community Development Worker -Aged and Disability on 9821 7759.

Smoke Alarm subsidy scheme for people who are deaf or hard of hearing

A Smoke Alarm Subsidy Scheme (SASS) to protect the lives of people who are deaf, deafblind or hard of hearing is being offered by the NSW Government.

This scheme aims to give people who are deaf, deafblind or hard of hearing the same protections as smoke alarms do for others. It offers a subsidy to purchase smoke alarms with flashing lights and vibrating under-pillow pads to supplement the sound of the smoke alarm. For those eligible, fire-fighters from the local station can help with installation.

Applications for the subsidy can be made to the Deaf Society of NSW, which provides information and services to people who are deaf, deafblind or hard of hearing and their families.

For information and application forms, visit the website www.deafsocietynsw.org.au/smokealarms.

South West Sydney Ageing and Disability Forum

Council supports and resources the Ageing and Disability Forum. The forum brings together all ageing and disability services in Bankstown, Fairfield and Liverpool with the aim to ensure that the needs of older people and people with a disability are better met.

The forum objectives include:

  • Provide the opportunity for ageing and disability related service providers to advocate/lobby on issues of concern for the target group

  • Identify gaps in services for the target group in South West Sydney and make recommendations to relevant government bodies

  • Provide an opportunity to identify and co-ordinate training opportunities

  • Facilitate and coordinate regional planning with the aim of making recommendations to the Department of Family & Community Services NSW, Ageing Disability and Home Care (ADHC) and other relevant bodies regarding funding needs for consideration in future planning

  • Provide opportunities for discussion of issues affecting the target group, services and the industry in order to consider courses of action

  • Work on coordinated projects that will address issues affecting the target group in the region.

Meetings are held on the first Tuesday of the month from 8.45am to 11.30am at Cabravale Leisure Centre. For more information, please contact the Community Development Worker (Aged and Disability) on 9821 7759.

International Day of People with Disability

Council supports International Day of People with Disability which is held annually in December.

In 2017 we will be supporting the South West Disability Expo which will be held over two days, 8 and 9 December 2017.  Please view their website for more details https://www.southwestdisabilityexpo.com.au/

For more information on the expo or to find out how to get involved, please contact the Community Development Worker - Aged and Disability on 9821 7759.

Service Directory for people with a Disability

In partnership with Fairfield Council, the City of Canterbury Bankstown and the Multicultural Network. Liverpool Council produces a Service Directory for people with disability. To download a copy, please click on Service Directory for people with a Disability.