Homelessness Assistance

Homelessness in Liverpool

Council observes the NSW Protocol for Homeless People in Public Places. Whilst   homelessness is not the primary responsibility of Council, it has a duty of care to note the location of rough sleepers, establish their state of wellbeing and ensure they have access to appropriate support services.

Rough sleepers and Public Places

Rough sleepers share the same rights as other community members in accessing public places including parks, open spaces and facilities owned, controlled or managed by Council.  Whilst acting lawfully, rough sleepers have the right to:

  • Privacy, dignity and respect;
  • Accessing public amenities and public activities; and
  • Carry and store their belongings with them.

When will Council intervene?

Council will leave rough sleepers alone unless they request assistance. Under the following circumstances matters will be directly referred to Police or Emergency Services to respond:

  • They appear to be distressed or in need of assistance;
  • Their behaviour is likely to result in damage to property, or have a negative impact on the environment;
  • They are sheltering in locations that puts themselves or other’s health and safety at risk; and
  • They are a child who appears to be under the age of 16 and unaccompanied.

When should members of the public intervene?

The public should contact the Police in the first instance if:

  • The person is behaving in a manner that may endanger themselves and/or others;
  • A breach of the peace is occurring or has occurred; and
  • An unlawful act is occurring or has occurred.

How will Council respond to reports from the public?

Council will respond sensitively to the individual need of rough sleepers based on the person’s cultural background, experiences and abilities.  Council will act by way of:

  • Contacting specialist homelessness services that are best placed to establish dialogue with the rough sleeper;
  • Following up with specialist homelessness services on progress made;
  • Contacting the Local Area Command (when the health and safety of the rough sleeper and/or community’s safety is jeopardised);
  • Providing updates to the public upon request.


To report a rough sleeper or for further information, please contact Council's Customer Services Centre on 1300 36 2170.




Monday to Friday, 28 Pirie Street, Liverpool

9734 4710
South West Sydney Family Referral Service1300 244 826

South West Sydney Legal Centre

By appointment, Level 1 98-100 Moore St, Liverpool

9601 7777
Telephone Interpreter Service (TIS)131 450


Domestic Violence Helpline1800 65 64 63
Kids Helpline1800 55 1800
Lifeline13 11 14
Liverpool Sexual Health Counselling9828 4844



If you are homeless or are worried about becoming homeless Link2Home is your primary contact

1800 152 152

Housing NSW

Ground Floor, 23-31 Moore Street, Liverpool

1300 468 746


114 Family Practice

114 Moore Street, Liverpool

9601 0700
Aboriginal Community Health – Miller9607 7412
Alcohol and Drug Information Service1800 422 599

Drug Arm

Assistance for individuals and families with alcohol and other drug issues

9755 0593

Headspace Liverpool

Support services to young people aged 12-25

1800 026 517


Westfield Liverpool, Macquarie Street, Liverpool

132 011
Mental Health Support1300 787 799

Partners in Recovery

Support for individuals living with a severe or persistent mental illness

1300 747 797
The Hub Community Health Centre 9608 8920


Anglicare Liverpool

58-60 Macquarie St, Liverpool

9821 1014

Inspire Community Services

110 Memorial Avenue, Liverpool

9821 4454

Liverpool Migrant Resource Centre

108 Moore Street, Liverpool

9601 3788

Salvation Army Liverpool

51-55 Memorial Avenue, Liverpool

9600 6853

South Western Sydney Early Intervention and Tenancy Support Service

88 Shropshire Street, Miller

8784 5400

St Vincent de Paul

Shop 4 The Appian Corner,

Corner of Macquarie & Elizabeth Streets, Liverpool

9734 6300


Salvation Army Food 4 Life – Warwick Farm

Tues, Thurs & Fri 10am to 1pm

75 Lawrence Hargrave Road

8798 5928

Salvation Army Food 4 Life – Busby

Mon & Thurs 1pm to 4pm, Tues & Fri 10am to 1pm

Cnr Hereford & Jersey Streets, Busby

9826 7819