Council staff and structure

Who does what in Liverpool City Council?

Within the local government structure there are the elected members of council (councillors) who govern the council and the council staff who form the council administration to undertake the day-to-day operations of a council.

Liverpool City Council is broken up into departments which manage different aspects of Council's operations. This organisational structure is available for download.

For information on Liverpool City's Mayor and Councillors, click here.

For more information on who does what in Liverpool City Council please click on the following highlighted links:


Kiersten Fishburn

Role of the Chief Executive Officer

Every Council employs a Chief Executive Officer. This is required by the Local Government Act, 1993 - an act of the State parliament, which sets out many of the rules about how councils must operate. The Chief Executive Officer runs Council on a day-to-day basis.

It is the Chief Executive Officer's job to make sure that Council decisions are turned into action. The Chief Executive Officer is responsible for employing Council staff, making sure that Council resources are utilised efficiently and Council objectives are achieved.

Letters to Council are generally addressed to the Chief Executive Officer.

Council's Chief Executive Officer is Kiersten Fishburn (pictured).



Council's Group Structure

The organisational structure provides for seven main groupings of staff in carrying out Council's responsibilities:


Office of CEO

The Office of the CEO manages integrated planning and reporting, communications, and services for Councillors, the Mayor and Executive Team. The group is responsible for providing strategic leadership and support to the organisation to drive innovation and best practice in service delivery to the community.

The group comprises three units: Corporate Strategy and Performance; Communications; and Council and Executive Services. Each unit works closely with the CEO and the organisation to deliver:

  • Legislated planning and reporting requirements including the Community Strategic Plan, Delivery Program and Operational Plan, and Annual Report
  • Media and communications services
  • Council meetings, briefings and correspondence

Internal Audit/Ombudsman

The Internal Audit group is responsible for monitoring and improving Council's processes for risk and probity, as well as implementing, reviewing and Improving Council's Internal Audit plans and policies.

The Internal Ombudsman is responsible for providing a professional and confidential complaint handling service to the people of the Liverpool LGA to ensure that Council's dealings with the community are fair, transparent and accountable. Additionally, the Internal Ombudsman is responsible for identifying opportunities for systemic improvements to Council's processes following the resolution of complaints. The Internal Ombudsman may review and investigate the conduct and actions of Council and members of Council staff involving possible maladministration or misconduct and may review Council processes to ensure that they have been carried out fairly and in accordance with Council's procedures and policies and any applicable Acts or Regulations.


City Infrastructure and Environment

The City Infrastructure and Environment group is responsible for delivering services including design, delivery and renewal as well as overall asset management of infrastructure and building assets that contribute to providing cost effective, efficient and sustainable services to our community. Innovative asset solutions designed to meet the current and future needs of our community will shape the future of our city. The strategic priorities of this group are:

  • infrastructure delivery
  • accessible transport
  • environmental protection and sustainability

City Economy and Growth 

This City Economy and Growth group is responsible for delivering services which embrace opportunities that growth and development bring to Liverpool, and align these opportunities towards economic prosperity and community amenity. This includes delivering services such as development engineering, development assessment, community standards, strategic planning and economic development. The strategic priorities of this group are:

  • economic growth
  • sustainable urban growth
  • efficient development processes
  • city centre development

City Community and Culture 

The City Community and Culture group is responsible for delivering services that add to the liveability, amenity and connectedness of the community's diverse and growing population.  This Division includes community planning and development, and the management of libraries, community facilities, children services, Casula Powerhouse Arts Centre, major events, recreation and open space and Civic Events. The strategic priorities of this group are:

  • informed city
  • quality services and activities
  • efficient service delivery
  • customer service

City Presentation

The City Presentation group is responsible for delivering services including city works and operational facilities, both of which are critical to the amenity and liveability of our city. This includes delivering best practise services for infrastructure and open /public space maintenance for our community including parks, recreation, trees, green space maintenance, roads and footpath maintenance, CBD cleaning, waste services, fleet and trades. The strategic priorities of this group are:

  • clean city
  • maintained city
  • accessible open space
  • waste services

City Corporate 

The City Corporate group is responsible for delivering services including finance, people, governance, legal services, information technology, property, risk management, work health and safety and the customer service centre. Essentially, this group ensures Council has an effective governance and business framework that complies with legislative requirements and promotes business excellence. The strategic priorities of this group are:

  • financial and business sustainability
  • employer of choice
  • state of the art technology
  • ethical governance
  • statutory compliance
  • risk and information management
  • customer experience
  • development and management of councils' property portfolio
  • leadership support


Role of Council Officers

Liverpool City Council employs hundreds of staff, while other small councils in the country may have as few as 20 staff. These people are not elected but appointed. They are paid for their work.

Some of the people that Council employ work as labourers and clerical assistants. Others must have skills requiring technical training or a university degree.

Liverpool City Council employs many different people including librarians, childcare workers, town planners, social workers and engineers.



Role of the Public Officer

It is a statutory requirement that all councils have a Public Officer, a role which serves a number of important functions. The Public Officer:

  • may deal with requests from the public concerning Council's affairs
  • has the responsibility of assisting people to gain access to public documents of Council
  • may accept service of documents on behalf of Council
  • may represent Council in any legal or any other proceedings
  • has such other functions as may be conferred or imposed on the Public Officer by the Chief Executive Officer .

The Public Officer serves directly under the direction of the Chief Executive Officer.

Liverpool City Council's Public Officer is Ellen Whittingstall. You can email the Public Officer or contact them by calling 1300 36 2170.


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