Homelessness Assistance
Homelessness in Liverpool
Council observes the NSW Protocol for Homeless People in Public Places. Whilst homelessness is not the primary responsibility of Council, it has a duty of care to note the location of rough sleepers, establish their state of wellbeing and ensure they have access to appropriate support services.
Rough sleepers and Public Places
Rough sleepers share the same rights as other community members in accessing public places including parks, open spaces and facilities owned, controlled or managed by Council. Whilst acting lawfully, rough sleepers have the right to:
- Privacy, dignity and respect;
- Accessing public amenities and public activities;
- Carry and store their belongings with them.
When will Council intervene?
Council will leave rough sleepers alone unless they request assistance. Under the following circumstances matters will be directly referred to the Police or Emergency Services to respond:
- They appear to be distressed or in need of assistance;
- Their behaviour is likely to result in damage to property or have a negative impact on the environment;
- They are sheltering in locations that puts themselves or other’s health and safety at risk;
- They are a child who appears to be under the age of 16 and unaccompanied.
When should members of the public intervene?
The public should contact the Police in the first instance if:
- The person is behaving in a manner that may endanger themselves and/or others;
- A breach of the peace is occurring or has occurred;
- An unlawful act is occurring or has occurred.
How will Council respond to reports from the public?
Council will respond sensitively to the individual need of rough sleepers based on the person’s cultural background, experiences and abilities. Council will:
- Contact specialist homelessness services that are best placed to deal with the rough sleeper;
- Follow up with specialist homelessness services on progress made;
- Contact the Local Area Command when the health and safety of the rough sleeper and/or community’s safety is jeopardised;
- Providing updates to the public upon request.
Resources
- Homelessness Strategy and Action Plan 2015-2017
- Homelessness Policy
- Liverpool Assistance Card
- Free Food Services Timetable
- Registration Form for Free Food Services
To report a rough sleeper or for further information, please contact Council's Customer Services Centre on 1300 36 2170.
USEFUL CONTACT INFORMATION
GENERAL SERVICES | |
LIVERPOOL COMMUNITY KITCHEN AND HUB Monday to Friday, 28 Pirie Street, Liverpool | 9734 4710 |
South West Sydney Family Referral Service | 1300 244 826 |
South West Sydney Legal Centre By appointment, Level 1 98-100 Moore St, Liverpool | 9601 7777 |
Telephone Interpreter Service (TIS) | 131 450 |
CRISIS HELPLINES | |
---|---|
Domestic Violence Helpline | 1800 65 64 63 |
Kids Helpline | 1800 55 1800 |
Lifeline | 13 11 14 |
Liverpool Sexual Health Counselling | 9828 4844 |
HOUSING | |
Link2home If you are homeless or are worried about becoming homeless Link2Home is your primary contact | 1800 152 152 |
Housing NSW Ground Floor, 23-31 Moore Street, Liverpool | 1300 468 746 |
HEALTH | |
114 Family Practice 114 Moore Street, Liverpool | 9601 0700 |
Aboriginal Community Health – Miller | 9607 7412 |
Alcohol and Drug Information Service | 1800 422 599 |
Drug Arm Assistance for individuals and families with alcohol and other drug issues | 9755 0593 |
Headspace Liverpool Support services to young people aged 12-25 | 1800 026 517 |
Medicare Westfield Liverpool, Macquarie Street, Liverpool | 132 011 |
Mental Health Support | 1300 787 799 |
Partners in Recovery Support for individuals living with a severe or persistent mental illness | 1300 747 797 |
The Hub Community Health Centre | 9608 8920 |
MATERIAL & FINANCIAL SUPPORT | |
Anglicare Liverpool 58-60 Macquarie St, Liverpool | 9821 1014 |
Inspire Community Services 110 Memorial Avenue, Liverpool | 9821 4454 |
Liverpool Migrant Resource Centre 108 Moore Street, Liverpool | 9601 3788 |
Salvation Army Liverpool 51-55 Memorial Avenue, Liverpool | 9600 6853 |
South Western Sydney Early Intervention and Tenancy Support Service 88 Shropshire Street, Miller | 8784 5400 |
St Vincent de Paul Shop 4 The Appian Corner, Corner of Macquarie & Elizabeth Streets, Liverpool | 9734 6300 |
LOW COST FOOD SERVICES | |
Salvation Army Food 4 Life – Warwick Farm Tues, Thurs & Fri 10am to 1pm 75 Lawrence Hargrave Road | 8798 5928 |
Salvation Army Food 4 Life – Busby Mon & Thurs 1pm to 4pm, Tues & Fri 10am to 1pm Cnr Hereford & Jersey Streets, Busby | 9826 7819 |