Liverpool City Council is launching a campaign to keep retailers including Coles, Woolworths, BIG W and ALDI Australia accountable for their lost or dumped shopping trolleys around our city.
We need your help! If you see a lost or dumped trolley:
- Snap a photo
- Post it to the retailer’s Facebook page, our page and/or on your own wall and note the location
- Tag us @ Liverpool City Council Australia and use the hashtag #trolleytrouble in your post.
Abandoned trolleys, which end up in parks and recreational areas including those dumped into creeks and rivers, are a major problem for Council and the country. They can become hazardous objects causing a build-up of debris and contaminating our creeks and waterways.
Council invests a great deal of time and money to keep our waterways and natural environment clean.
Abandoned trolleys are an eyesore on our parks and waterways and may be dangerous to community members when placed on footpaths and roads.
It is also an offence under state legislation to place a trolley in a public place and if caught you may be issued with a fine.
While helpful with the shopping, trolleys can become a hazard when left on the street.
Trolleys are the property of the store they are from and need to be reported to the correct company for collection, please take note of the company name on the trolley you wish to report.
How to report
Trolleys belonging to:
- Woolworths, Big W, Dan Murphy's, Food for Less or Flemings can be reported here or call 1800 641 497.
- Coles, Kmart, Target and First Choice Liquor can be reported here.
- Bunnings can be reported by calling 1300 554 777.
- Aldi can be reported here or by calling 13 ALDI (13 25 34).
- Unbranded trolleys can be reported to Council, by calling 1300 36 2170 or email lcc@liverpool.nsw.gov.au.
Responsibilities of retailers
The responsibilities of retailers to manage trolleys are outlined in the Code of Practice for the Management of Shopping Trolleys.
If our residents could open the links directly this would help save Council time and money.
Council is investigating ways to require businesses with more than 20 trolleys to use wheel locks or coins.
This would reduce the impact of abandoned trolleys by confining them within a designated area.
If you use a trolley, put it back where it belongs. If you see dumped trolleys, contact the relevant retailer which will collect them.
For an abandoned trolley belonging to: | Report using the following methods: |
Woolworths | Phone: 1800-641-497 Use the online form: TrolleyTracker Report A Trolley Form Download TrolleyTracker from the Apple Store Download TrolleyTracker from Google Play |
Coles | Phone: 1800-876-553 (1800 TROLLEY) Use the online form: TrolleyTracker Report A Trolley Form Download TrolleyTracker from the Apple Store Download TrolleyTracker from Google Play |
Bunnings | Phone: 1300-554-777 There are no online forms for reporting abandoned trolleys. Instead use the Bunnings Contact Form. |
Aldi | Phone: 13-25-34 (13 ALDI) No online form for reporting trolleys. Use the Aldi Customer Service Form. |
