People with Disability

Liverpool City Council's commitment to providing for the needs of people with disability in our community is reflected in Council's Aged and Disability program.

This commitment is shown by:

  • Consulting with people with disability and identifying needs in the Liverpool Local Government Area (LGA);
  • Implementing the Disability Inclusion Action Plan;
  • Supporting local service providers and networks;
  • Convening the Liverpool Access Committee


For further information please phone 1300 36 2170 or email

The NSW Government will establish an Ageing and Disability Commissioner from 1 July 2019, to better protect adults with disability and older people from abuse, neglect and exploitation in home and community settings.

Download the fact sheet

Please see here for information and resources for people with disability and carers about COVID-19 (coronavirus).

Liverpool City Council is committed to working towards promoting inclusion for people with disability.

Council has developed a Disability Inclusion Action Plan (DIAP) as a significant step towards meeting its obligations to people with a disability, under the Disability Inclusion Act 2014 (NSW) and provisions of the NSW Local Government Act, 1993.

This plan was developed after consultation with:

  • People with disabilities;
  • Their families and carers;
  • Disability organisations;
  • Council staff.

This document will be used to guide Council's actions towards inclusion and access, and is reported on annually to the Minister for Disability.

Council has also developed an easy read version of the DIAP to allow ease of access to the document by the whole community.


For further information please phone 1300 36 2170 or email

The new National Disability Information Gateway pilot website that has been launched by the Department of Social Services. It is available at

This pilot website is the first public phase to develop a National Disability Information Gateway service. The full Disability Gateway Service will commence in January 2021 and consist of a website and a national contact centre via a dedicated 1800‑phone number, to connect people with disability, their families and carers, to information and services.

Through a range of channels including website, telephone and email, the Disability Gateway Service will directly support:

  • people with disability, their families and carers to access disability information, services and other types of assistance; and
  • enquiries from parties in the sector who assist people with disability, including but not limited to health professionals, disability service providers and advocates.

DSS are encouraging organisations to help spread the word about the Gateway and have developed a Stakeholder Kit to help those who can help to promote it in their community. Feedback on the Gateway is also welcome.

The Liverpool Access Committee was established to provide advice to Council about improving access access by people with disability. The committee aims to achieve the following:

  • Increase accessibility for people with a disability, including people with mobility issues and vision impairment and their carers;
  • Provide input into development applications;
  • Provide advice to Council on matters relating to accessibility;
  • Lobby and advocate on access issues.

The committee is made up of representatives from three groups - people with a disability, carers of people with a disability and organisations that support people with a disability. Members are elected every 2 years.


Download the Liverpool Access Committee Charter


For further information please phone 1300 36 2170 or email

Please see here for some accessibility services.

The Liverpool Mobility Map shows the Liverpool City Centre and medical precinct, highlighting the location of accessible parking, accessible toilets and other important facilities.

The map uses symbols and keys to indicate locations and individual access features.

Download the Liverpool CBD Mobility Map.

The Accessible Toilet and Playground Mapping shows the location of accessible toilets and playgrounds across the Liverpool LGA.

The map uses symbols and keys to indicate locations and individual access features.

Download the Accessible Toilet and Playground Map.


For further information please phone 1300 36 2170 or email

Council has developed a guide for making your business more inclusive.

In Australia around 19% of the population has a disability. Add to this people who have temporary disability, family friends and carers and the number significantly rises.

More than half of people aged 55 and over have difficulties with mobility, sight and hearing. Providing good access to your business will benefit anyone with a disability and the wider community.

Improving access will also assist your business to meet your legal responsibilities. In Australia, the law states that customers with disability should be able to access your goods and services just like any other customer. If a customer with disability cannot get into your building or cannot access your goods and services, they could make a complaint of discrimination.


The Make your Business Inclusive guide will give businesses ideas to provide good access to customers who have a disability. It also includes a check list for retail outlets.

Download the guide Make your Business Inclusive and Attract More Customers


For further information please phone 1300 36 2170 or email

Council supports and resources the Ageing and Disability Forum. The forum brings together all ageing and disability services in Canterbury Bankstown, Liverpool, Fairfield, Macarthur and Wollondilly.

It aims to ensure that the needs of older people and people with disability are better met through combined resources and the provision of information and networking opportunities.


For further information please phone 1300 36 2170 or email

For more information about the South West Aged and Disability Forum, head to

The United Nations (UN) International Day of People with Disability (IDPWD) celebrates and recognises people with disabilities. According to the UN it is a day "to promote an understanding of disability issues and mobilise support for the dignity, rights and wellbeing of persons with disabilities. It also seeks to increase awareness of gains to be derived from the integration of persons with disabilities in every aspect of political, social, economic and cultural life."

Every year, Council marks this special day with a celebration. This year we're hosting an event on Thursday 2 December, 2021 from 10 am – 2pm at Casula Powerhouse Arts Centre featuring an expo, live music and performances and an AUSLAN Storytime. Attendees will also be able to enjoy a free picnic lunch in the surrounding Casula Parklands. For more information or to book your spot at this event click here.


For further information please phone 1300 36 2170 or email

The Master Locksmith Association Key (MLAK) is a master key that fits into specially designed locks, allowing access to public toilets and enabling people with a mobility difficulty to access public toilet facilities throughout New South Wales.

The MLAK is free of charge and is available upon request to eligible residents of Liverpool Local Government Area. To be eligible for an MLAK key, you must be a person with disability, or their carer, or have a written authority from your doctor or disability support organisation.

Please complete the Download the Master Locksmith Association Key Application Form.


For further information please phone 1300 36 2170 or email

Telstra has a  range of products to help customers who have difficulty accessing standard telephone services.

The Disability Equipment Program is for customers who are deaf or blind or have a hearing, speech, vision, mobility or dexterity impairment.

To receive equipment under this Disability Equipment Program, you need to:

  • have a disability or impairment that means you're unable to use a standard telephone handset
  • be a Telstra retail customer or an associate of a Telstra retail customer (eg. a household member or small business employee) that has a basic phone line service and rents a phone from Telstra.

Find out more by contacting our Disability Enquiry Hotline:

Looking for information on disability or the NDIS? We speak your language!

Multilingual Disability Hub - new service to access information in language

Settlement Services International’s (SSI) FutureAbility Project has launched the National Multilingual Disability Hub, a multilingual hotline and website that provide easily accessible information on disability and the National Disability Insurance Scheme (NDIS) in 14 languages.

Access to in-language information enables people from CALD backgrounds living with disabilities to become active players in the disability space and empowers them to live the life they choose.

The phone line and website are available in Arabic, Assyrian, Bangla, Cantonese, Farsi, Greek, Italian, Macedonian, Mandarin, Nepali, Spanish Tamil, Urdu, and Vietnamese.

The National Multilingual Disability Hub is funded by the NDIA’s Information, Linkages and Capacity Building (ILC) Readiness Grants.


For a list of multilingual hotlines and websites that provides information on disability and the NDIS, download The Multilingual Disability Hub Information factsheet.