Liverpool City Council is committed to providing services to the community while closely following information provided by the NSW and Australian Governments about novel coronavirus (COVID-19).
The Australian Government’s COVIDSafe App has been developed to help speed up contacting people exposed to COVID-19. It is voluntary to use.
With the welfare of our staff and community in mind, and in accordance with the NSW Government's public health orders, Liverpool City Council has made a number of changes to its services and facilities. Please see below for current information.
Customer Service Centre
The Customer Service Centre at 33 Moore St, Liverpool, is open to the public from 8.30am – 4.30pm, Monday to Friday. The area is limited to 8 visitors.
Customers can also raise a customer request by calling 1300 36 2170 or lodging a request online.
Council staff are working to the best of their ability during these extraordinary times to resolve community needs and respond to customer requests as soon as possible. We recognise there may be slight delays in our response to customers and appreciate your understanding as we get through this together.
In accordance with the NSW Government’s public health orders, Council is reopening its community facilities where possible. The following facilities are open to the public, with limits on visitor capacity:
- Casula Powerhouse Arts Centre and Bellbird Dining & Bar are now re-open with a limited capacity of 75 per cent. Bookings are essential for dining, please call (02) 8711 7077 to book. The galleries are open seven days with free entry, and the Theatre, Music, Comedy and events program has returned to in-person events. Checkout the Casula Powerhouse website for details: www.casulapowerhouse.com. Mask wearing is recommended for vulnerable community members and COVID-safe check in will be required via the Service NSW app.
- Liverpool Regional Museum
- Liverpool Library (limit of 100 visitors)
- Carnes Hill Library (limit of 50 visitors)
- Casula, Green Valley and Moorebank libraries (limit of 30 visitors)
- Miller Library (limit of 5 visitors)
For more information regarding our current Library services, click here.
Venue hire and facility bookings
In accordance with the NSW Government’s public health orders, Council's community venues have reopened for hire. Call Council on 1300 36 2170 or visit our Community Venues webpage for information on available facilities and hiring details. Hirers will be required to follow NSW Government guidelines in relation to venue capacity and social distancing.
Council is closely following advice from the NSW Government that all non-essential activity should be avoided to reduce the spread of coronavirus. Please refer to the NSW Health website for information about COVID-19 and details of what you can and can't do under current public health orders. When leaving your home, it is your legal responsibility to practise social distancing.
Parks, reserves and sporting fields.
Playgrounds, outdoor gym facilities, skate parks and cricket nets at all parks and reserves are open for use and community sport for all ages has re-commenced. For community sport details, contact the relevant sporting group.
Community members using sporting fields must continue to comply with the NSW Government’s social distancing and hygiene requirements.
- Michael Clarke Recreation Centre;
- Whitlam Leisure Centre;
- Michael Wenden Aquatic Leisure Centre;
- Holsworthy Aquatic Centre.
Small groups of up to 10 people will be able to take part in fitness classes, and access to cardio and gym equipment will also be allowed.
However overall numbers attending indoor venues must be consistent with the government guidelines of one person per four square metres at all times.
Some swim squad training, swimming classes and limited lap times will also be available.
All direct debit memberships were suspended during the centres closure period and all term memberships have received time extensions. School accounts were also been suspended at no cost until centres re-opened and lessons recommence. Students will retain their position in their current class. Parents/Guardians will be contacted directly if any changes occur prior to centres reopening.
For support or enquiries, please email Belgravia Leisure's customer service team.
A number of essential services are continuing, with social distancing requirements in place to ensure the safety and wellbeing of staff and the community. If you have a query about a Council service not listed on this webpage, please contact us on 1300 36 2170 or email firstname.lastname@example.org.
Casula Preschool and Council's early education and care centres remain open.
Development Applications can be lodged through our eplanning portal.
Kerbside bin collection (red, yellow and green bins) continues as normal.
Council household clean-up collections continue as normal. You must contact Council's Customer Service Centre on 1300 36 2170 to arrange collection before placing out your material.
The Community Recycling Centre is open to the public, with precautions in place to ensure the health and wellbeing of our staff and members of the community. A boom gate has been erected at the facility's entrance, ensuring only one vehicle can access the facility at a time. We ask visitors to be patient, remain inside their vehicles and follow the direction of Council staff, who will unload items for customers and dispose of them accordingly.
Council meetings are being held online until further notice and are being live-streamed. Anyone wishing to address the meeting will need to lodge their speech in writing and email it to email@example.com by 5pm the day before the Council meeting. Click here for Council meeting dates, past meeting recordings and a link to the Council meeting livestream.
Community events and forums
In accordance with the NSW Government’s public health orders, Council has made changes to its regular events program. A number of Council events and community forums will be held online.
Click here for details of upcoming online community forums, which provide residents with an opportunity to hear about Council services and operations, contribute to Council plans, share ideas to solve local issues and participate in community-led projects.
Council resilience package
At an extraordinary meeting in April, Council adopted a comprehensive resilience package to support members of the community and businesses hardest hit by the COVID-19 pandemic.
The wider community will benefit from:
- An amendment to our hardship provisions to allow residents, business and farmland properties to apply to delay rate payments. Anybody experiencing financial hardship regarding rates should contact Council on 1300 36 2170;
- Suspension of debt recovery actions until further notice;
- Creation of a Jobs in Liverpool portal;
- Refunds or credits to hirers of community facilities;
- A free parking permit system (valid until 31 July 2020) for on-street parking to support essential workers and local businesses in the Liverpool city centre that continue to trade (excluding Westfield Liverpool);
- Parking officers will apply discretion when issuing infringements, while protecting public health and safety;
- Proposing to government a package of capital works projects for the Liverpool area worth close to $130 million that could be fast-tracked to provide local jobs, support the arts and cultural sector, improve community facilities and enhance public amenity; and
- Fast-tracking determination of existing and new applications to stimulate the regional economy and keep people working, prioritised by certain categories of development including:
o single dwellings, including alterations and additions;
o secondary dwellings;
o dual occupancies;
o affordable housing
o manufacturing, warehousing, freight and logistics;
o commercial change of use;
o health-related premises, including aged care; and
o all minor modification applications.
Visit our business support webpage for details of what support is available to businesses impacted by COVID-19.
During this challenging time, members of the community are encouraged to support local businesses.
Purchase goods, services or gift vouchers from local stores in-person or online, or order tasty takeaway from one of our many fantastic restaurants and cafes and get it delivered safely to your front door.
Visit our Local Business Directory for a list of businesses in the Liverpool LGA which are open and could use your support. Share pictures of your purchases on social media using #LoveLivo, encouraging others to join in and shop local.
Support for homeless and vulnerable groups
Public amenities at Bigge Park, Lighthorse Park, Collimore Park and Seton Hall (Moorebank) are open 24/7 to give the homeless access to toilets and washing facilities. Council is also providing wipes, hand sanitiser and swags to the homeless along with a printed timetable of free food services and essential phone numbers.
Charities and government agencies are able to use Council community centres to deliver critical and essential services, including food sorting and distribution, and shelter.
Council reminds the community that in accordance with the NSW Protocol for Homeless People in Public Places, rough sleepers should be left alone unless they request assistance. Rough sleepers share the same rights as other community members in accessing public places including parks, open spaces and facilities owned, controlled or managed by Council.
These challenging times mean that people experiencing homelessness are at much greater risk of illness, further isolation, and are less likely to access essential services. A dedicated team of trained and experienced specialist homelessness service providers from the NSW Department of Communities and Justice is making weekly visits to known locations in the Liverpool area to engage with, and offer appropriate support and temporary accommodation, to rough sleepers.
By following these simple steps, you will make a significant contribution to assisting people experiencing homelessness in the community:
- Do not approach rough sleepers. The specialist homelessness services team is best placed to engage with rough sleepers.
- Report sightings to the NSW Department of Communities and Justice at 1800 152 152 or Council at 1300 36 2170. It is vital that accurate information from the public is received as soon as possible to ensure a quick response from the specialist homelessness services team.
- Contact your local Police if a rough sleeper is behaving in a manner that may endanger themselves or others, or an unlawful act is occurring or has occurred.
Residents are encouraged to donate grocery items to help support people in need at a time when donations are at critically low levels. Donated items can include eggs, cold meats, fruit and vegetables, canned food, bread, spreads, cheese, pasta, cereal, cleaning and hygiene products and other essentials. Donations can be taken to:
- The Salvation Army, 51-55 Memorial Avenue, Liverpool. Phone: 9601 2813 or 0428 203 298.
- Heckenberg Connections – Frank Oliveri Hall, 1 Tantangara Street, Heckenberg. Phone Sharon on 9607 0077
Council recognises that many of our local businesses are facing challenging conditions as they adapt during the COVID-19 pandemic, and we are doing all we can to help.
At an extraordinary Council meeting in April we adopted a comprehensive resilience package to keep businesses going, people in jobs and ensure community members receive financial assistance to get through to the other side.
Visit our business support webpage or download our business assistance document for further information about support available to your business from Council, the NSW and Australian Governments. You can also subscribe to our Liverpool Business Connect e-newsletter for regular updates and opportunities direct to your inbox.
Throughout this period we are reaching out to local businesses to find out how we can help. If you haven’t yet heard from us and would like to talk to a business support officer, please call 1300 36 2170 or email us at firstname.lastname@example.org.
The safety and wellbeing of staff and members of the community is of the upmost importance to Liverpool City Council.
Visit the NSW Health website for up-to-date information and translated fact sheets about novel coronavirus (COVID-19) and observe the following hygiene practices when visiting all Council facilities.