Liverpool City Council is gradually reopening its facilities and services while closely following information provided by the NSW and Australian Governments about novel coronavirus (COVID-19) and as the situation evolves, we will share updates regularly.
The NSW Government has issued public health orders to protect the community and reduce the spread of coronavirus. Please refer to the NSW Health website for information about COVID-19 and details of what you can and can't do under current public health orders. When leaving your home, it is your legal responsibility to practise social distancing and use good hygiene while using Council facilities.
With the welfare of our staff and community in mind, Council has made a number of changes to its services and facilities. We will continue to deliver essential services, including kerbside waste collection. Please see below for current information.
Customer Service Centre
The Customer Service Centre at 33 Moore St, Liverpool, is open to the public from 8.30am – 4.30pm, Monday to Friday. The area was deep cleaned prior to re-opening and a security guard is ensuring a maximum 8 visitors are allowed to enter at any one time, through separate entry and exit points.
Customers can also raise a customer request by calling 1300 36 2170 or lodging a request online.
Council staff are working to the best of their ability during these extraordinary times to resolve community needs and respond to customer requests as soon as possible. We recognise there may be slight delays in our response to customers and appreciate your understanding as we get through this together.
In accordance with the NSW Government’s public health orders, Council is reopening its community facilities where possible.
The following facilities are open to the public, with limits on visitor capacity:
- Casula Powerhouse Arts Centre and Bellbird Dining & Bar (visitor numbers limited in gallery spaces and maximum 48 may be seated at Bellbird at a time - bookings are essential)
- Liverpool library and Carnes Hill library branches (limits of 100 and 50 visitors respectively) - click here for further details
- Liverpool Regional Museum (open from Tuesday 2 June)
The following facilities remain closed to the public until further notice. While closed to the public, Council staff continue to work at these locations:
- All other Liverpool City Library branches
- All Council-owned recreation centres - see ‘Parks and recreation’ on this page
- Liverpool Animal Shelter
Venue hire and facility bookings
In accordance with the NSW Government’s public health orders relating to non-essential gatherings at indoor venues, the following changes are in place for community facilities venue hire and bookings.
All casual hire of Council’s community facilities is suspended until further notice.
All permanent hire arrangements are suspended until further notice.
Council is reviewing all licensed sites. It is Council’s intention to allow licensed hirers to continue use of office spaces and the provision of essential services within the community subject to their compliance with hygiene and social distancing requirements. Further information will be made available as soon as possible.
Council is closely following advice from the NSW Government that all non-essential activity should be avoided to reduce the spread of coronavirus. Please refer to the NSW Health website for information about COVID-19 and details of what you can and can't do under current public health orders. When leaving your home, it is your legal responsibility to practice social distancing.
Parks, reserves and sporting fields.
Playgrounds, outdoor gym facilities, skate parks and cricket nets at all parks and reserves are open for use.
Community members using sporting fields must continue to comply with the NSW Government’s social distancing and hygiene requirements.
In accordance with the NSW Government’s public health orders relating to non-essential gatherings at indoor venues, all Council-owned leisure and aquatic centres are closed to the public until further notice.
All direct debit memberships are suspended until centres re-open and all term memberships have received time extensions. School accounts have also been suspended at no cost until centres re-opens and lessons recommence. Students will retain their position in their current class. Parents/Guardians will be contacted directly if any changes occur prior to centres reopening.
For support or enquiries, please email Belgravia Leisure's customer service team.
A number of essential services are continuing, with social distancing requirements in place to ensure the safety and wellbeing of staff and the community. If you have a query about a Council service not listed on this webpage, please contact us on 1300 36 2170 or email email@example.com.
Casula Preschool and Council's early education and care centres remain open.
In addition to the Customer Service Centre, Development Applications can be lodged through our eplanning portal.
Kerbside bin collection (red, yellow and green bins) continues as normal.
Council household clean-up collections continue as normal. You must contact Council's Customer Service Centre on 1300 36 2170 to arrange collection before placing out your material.
The Community Recycling Centre is open to the public, with precautions in place to ensure the health and wellbeing of our staff and members of the community. A boom gate has been erected at the facility's entrance, ensuring only one vehicle can access the facility at a time. We ask visitors to be patient, remain inside their vehicles and follow the direction of Council staff, who will unload items for customers and dispose of them accordingly.
Council meetings are being held online until further notice and are being livestreamed. Anyone wishing to address the meeting will need to lodge their speech in writing and email it to firstname.lastname@example.org by 5pm the day before the Council meeting. Click here for Council meeting dates, past meeting recordings and a link to the Council meeting livestream.
Community events and forums
In accordance with the NSW Government’s public health orders relating to non-essential gatherings, Council has postponed or cancelled all public events and activities until further notice. A number of Council events and community forums will be held online.
Click here for details of upcoming online community forums, which provide residents with an opportunity to hear about Council services and operations, contribute to Council plans, share ideas to solve local issues and participate in community-led projects.
Council resilience package
At an extraordinary meeting in April, Council adopted a comprehensive resilience package to support members of the community and businesses hardest hit by the COVID-19 pandemic.
The wider community will benefit from:
- An amendment to our hardship provisions to allow residents, business and farmland properties to apply to delay rate payments. Anybody experiencing financial hardship regarding rates should contact Council on 1300 36 2170;
- Suspension of debt recovery actions until further notice;
- Refunds or credits to hirers of community facilities;
- A free parking permit system for on-street parking to support essential workers and local businesses in the Liverpool city centre that continue to trade (excluding Westfield Liverpool). Subject to availability, essential services workers and businesses who wish to secure a parking space or permit for themselves or their employees should contact Council on 1300 36 2170;
- Parking officers will apply discretion when issuing infringements, while protecting public health and safety;
- Proposing to government a package of capital works projects for the Liverpool area worth close to $130 million that could be fast-tracked to provide local jobs, support the arts and cultural sector, improve community facilities and enhance public amenity; and
- Fast-tracking determination of existing and new applications to stimulate the regional economy and keep people working, prioritised by certain categories of development including:
o single dwellings, including alterations and additions;
o secondary dwellings;
o dual occupancies;
o affordable housing
o manufacturing, warehousing, freight and logistics;
o commercial change of use;
o health-related premises, including aged care; and
o all minor modification applications.
Visit our business support webpage for details of what support is available to businesses impacted by COVID-19.
During this challenging time, members of the community are encouraged to support local businesses.
Purchase goods, services or gift vouchers from local stores in-person or online, or order tasty takeaway from one of our many fantastic restaurants and cafes and get it delivered safely to your front door.
Visit our Local Business Directory for a list of businesses in the Liverpool LGA which are open and could use your support. Share pictures of your purchases on social media using #LoveLivo, encouraging others to join in and shop local.
Many community members are feeling isolated and lonely at this time. Reach out and give a helping hand to each other by downloading and printing this Neighbour Support postcard. Fill it out and pop it in the letterbox of your neighbour or a community member who you think might need some extra help right now. Together, we can all make sure that everyone in Liverpool is safe, connected and staying well during this challenging time.
Support for homeless and vulnerable groups
Public amenities at Bigge Park, Lighthorse Park, Collimore Park and Seton Hall (Moorebank) are open 24/7 to give the homeless access to toilets and washing facilities. Council, in partnership with St Vincent de Paul, has opened the Francis Greenway Centre (Council Chambers) for rough sleepers to access shower facilities on Mondays and Thursdays from 10am - 12pm. Council is also providing wipes, hand sanitiser and swags to the homeless along with a printed timetable of free food services and essential phone numbers.
Charities and government agencies are able to use Council community centres to deliver critical and essential services, including food sorting and distribution, and shelter.
Council reminds the community that in accordance with the NSW Protocol for Homeless People in Public Places, rough sleepers should be left alone unless they request assistance. Rough sleepers share the same rights as other community members in accessing public places including parks, open spaces and facilities owned, controlled or managed by Council.
These challenging times mean that people experiencing homelessness are at much greater risk of illness, further isolation, and are less likely to access essential services. A dedicated team of trained and experienced specialist homelessness service providers from the NSW Department of Communities and Justice is making weekly visits to known locations in the Liverpool area to engage with, and offer appropriate support and temporary accommodation, to rough sleepers.
By following these simple steps, you will make a significant contribution to assisting people experiencing homelessness in the community:
- Do not approach rough sleepers. The specialist homelessness services team is best placed to engage with rough sleepers.
- Report sightings to the NSW Department of Communities and Justice at 1800 152 152 or Council at 1300 36 2170. It is vital that accurate information from the public is received as soon as possible to ensure a quick response from the specialist homelessness services team.
- Contact your local Police if a rough sleeper is behaving in a manner that may endanger themselves or others, or an unlawful act is occurring or has occurred.
Residents are encouraged to donate grocery items to help support people in need at a time when donations are at critically low levels. Donated items can include eggs, cold meats, fruit and vegetables, canned food, bread, spreads, cheese, pasta, cereal, cleaning and hygiene products and other essentials. Donations can be taken to:
- The Salvation Army, 51-55 Memorial Avenue, Liverpool. Phone: 9601 2813 or 0428 203 298.
- Heckenberg Connections – Frank Oliveri Hall, 1 Tantangara Street, Heckenberg. Phone Sharon on 9607 0077
Council recognises that many of our local businesses are facing challenging conditions as they adapt during the COVID-19 pandemic, and we are doing all we can to help.
At an extraordinary Council meeting in April we adopted a comprehensive resilience package to keep businesses going, people in jobs and ensure community members receive financial assistance to get through to the other side.
Visit our business support webpage or download our business assistance document for further information about support available to your business from Council, the NSW and Australian Governments. You can also subscribe to our Liverpool Business Connect e-newsletter for regular updates and opportunities direct to your inbox.
Throughout this period we are reaching out to local businesses to find out how we can help. If you haven’t yet heard from us and would like to talk to a business support officer, please call 1300 36 2170 or email us at email@example.com.
The NSW Government has issued public health orders to protect the community and reduce the spread of novel coronavirus (COVID-19). Please refer to the NSW Health website for information about COVID-19 and details of what you can and can't do under current public health orders.
The Federal Government’s COVIDSafe App has been developed to help speed up contacting people exposed to COVID-19. It is voluntary to use. Downloading the app is something you can do to protect you, your family and friends and save the lives of others.
The safety and wellbeing of staff and members of the community is of the upmost importance to Liverpool City Council.
Visit the NSW Health website for up-to-date information and translated fact sheets about novel coronavirus (COVID-19) and observe the following hygiene practices when visiting all Council facilities.