Liverpool City Council’s Social Media channels are intended to provide communication about Council services, initiatives, events, programs and news. Council welcomes interaction on its sites and encourages responses, however it will moderate content in line with these guidelines. Council reserves the right to fact check posts or comments and issue corrections.
Council’s primary communication is via Facebook and Instagram with select communications published through LinkedIn, YouTube and Tik Tok.
The full list of Council’s communication channels is listed here.
Council's Social Media outlets
What to expect from Council
Council staff will be monitoring Council’s Social Media outlets from 09.00 am to 5.00 pm Mondays to Fridays (excluding public holidays) and will act when posts or comments contravening the Social Media Interaction Guidelines are discovered.
Council Enquiries via Social Media
You will get a faster and better response to questions about Council’s services and operations by contacting Council’s Customer Service team rather than by going online.
Report all emergencies (including property damage) to 000.
Contact Council’s Customer Service Team if you:
- Have an enquiry about Council operations or services;
- Want to report an emergency relating to Council property or services;
- Need to request a Council service;
- Would like to give us official feedback; or
- Wish to make a complaint.
Direct all these enquiries to Council’s Customer Service Team via:
Phone: 1300 36 2170
Email: lcc@liverpool.nsw.gov.au
Online: By clicking here
Moderation of public comments
Social Media posts and comments must adhere to that platforms’ own community guidelines, user agreements and policies.
Liverpool City Council does not accept responsibility for community comments – they are not representative of the opinions of the Council, nor does Council make any warranty to their accuracy.
Official communications such as those related to media releases, election information and announcements, public exhibitions and draft policies will be shared on Council’s Social Media channels with comments turned off. If you wish to share your feedback about these communications, Council asks that you do this through Council’s Customer Service channels.
Council’s team may hide or remove comments if they are considered to breach privacy or the guidelines.
A person who repeatedly breaches these guidelines may be blocked or banned from Council’s social media platforms.
Council does not participate in Facebook groups nor respond to any tagging within these groups.
Council reserves the right to report posts to Facebook, page moderators, the Police or other agencies as deemed necessary.
What Council expects from those who interact on Council’s Media platforms
Council supports the Terms of Service and all other related policies of the Social Media platforms with which it participates and expects visitors to and users of Council’s Social Media pages to do the same.
Council’s Social Media channels should be a safe space for everyone.
Council encourages open discussion and seeks to create a positive and engaging environment for the community where users treat each other and Council’s Social Media moderators with respect.
Disagreement is a natural part of life, but Council asks users to remain respectful when conveying a contrary point of view. The best outcome is to agree to disagree.
When interacting on Council’s social pages Council expects users will:
- Exercise courtesy;
- Always be respectful to others;
- Not post personal addresses or phone numbers; and
- Acknowledge that the Council cannot check the accuracy of every comment and does not take any responsibility for any reliance on comments.
Posts on Liverpool City Council’s Social Media outlets will be deleted or hidden as determined at Council’s absolute discretion. Likely trigger points include content that:
- Is defamatory, offensive, humiliating, threatening or intimidating to council officials or members of the public,
- Contains profane language or is sexual in nature
- Constitutes harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory
- Contains content about the Council, council officials or members of the public that is misleading or deceptive
- Breaches the privacy of council officials or members of the public
- Contains allegations of suspected breaches of the Council’s code of conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW,
- Violates an order made by a court
- Breaches copyright
- Advertises, endorses or solicits commercial products or business,
- Constitutes spam; or
- Would be in breach of the rules of the social media platform.
Users who do not comply with Council’s Social Media community guidelines will be blocked from the page at the absolute discretion of the Council.
Recordkeeping
Council may record information posted to any of its Social Media channels for Council purposes. This includes your public social networking account name.
Disclaimer
Although Council takes care producing content for Social Media, it does not guarantee the information is accurate, complete or current, and that the data is free from defects.
Council neither endorses nor takes responsibility for content posted by third parties. This is also the case if Council likes or follows a page. Commenting may be turned off on content shared from third parties.