Direct Debit Request Service Agreement

1. Notification that payment is due
We will always provide you with a bill at least one (1) month before the payment is due. On the due date, the amount will be debited from the account you have nominated as your financial institution.

2. Due Date
When the due date for payment falls on a day which is not a business day, it is to be taken on the next business day. For further information please contact Council’s Community Services Department on 1300 36 2170.

3. Sufficient Funds
You must ensure that you have sufficient clear funds available in the relevant account you nominated by the due date, to avoid a penalty fee imposed by your bank and Council’s administration.

4. Change in payment method or cancellation
You may cancel the direct debit or change your nominated account by simply letting us know in writing at least five (5) business days before payment is due.

5. Complaints
We will provide you with contact details for lodging complaints when the direct debit is established, and these details will be repeated on regular bills. We will respond to any complaint within five (5) business days.

6. Direct Debit Guarantee
If you dispute any amount on a bill or on a notification of payments due under a pre-agreed arrangement, and you let us know at least five (5) business days before payment is due, we guarantee we will not debit your account for the amount in dispute until the dispute is resolved. This notice will allow us enough time to resolve the problem or to halt processing of the payment.

7. Incorrect or wrongful debit
The privacy provision as per Item 8 applies: however, your financial institution may require information to be provided in connection with a claim made relating to an alleged incorrect or wrongful debit.

8. Privacy
We will maintain strict control over the information you provide to us. We will act only on your written instruction or those of your authorised representative.

Direct Debit Request for Childcare

This is a request and authority to debit the account named below to pay Liverpool City Council.